FAQ

Please find some of our most Frequently Asked Questions (FAQs) below. If your question isn't answered here, or isn’t answered specifically enough, you can reach us via email at info@bohobungalow.com.au or at our Store on 0401 084 495.

Where is your store?

As of April 2025, our physical store in Cessnock is closed, and our store remains solely online.

Can I pick up an online order in store?

Unfortunately not. However we do offer Free Local Delivery for orders over $50 and within a 10km radius of Aberdare NSW 2325.

Do you offer Returns?

Yes we offer returns on all garments except for final clearance prices (please see our returns policy here)

Do you offer Exchanges?

If you wish to exchange a size, contact us as soon as possible to have us hold your size if still available. For this option, we request that we receive the return within 7 days of you receiving. Once we receive your item back we will send out the new size at your expense.

Please refer to our returns policy for further information.

Can I change/cancel my order once it has been placed?

Orders cannot be cancelled once placed. However, subject to availability, a size or colour may be changed if your order has not yet been processed. 

You will need to contact us as soon as possible on 0401 084 495.

How much does shipping cost?

We offer FREE Standard Post for orders within Australia valued over $100 AUD. For Standard Post within Australia for orders under the value of $100 AUD our shipping fee is $10.
Express Post with Signature is also available for $15 AUD.                     
Standard Post to NZ is also available for $20 AUD.

How can I track my item?

Once your order is shipped you will receive an email with a link to track your parcel.

Do you deliver furniture and other oversized items?

Unfortunately selected items including furniture, oversized and fragile decor are available for pick up only. Please read the product descriptions carefully to determine whether or not a product is available for delivery.

Do you Gift Wrap?

Yes. If your purchase is a gift and you would like it sent straight to the recipient please leave us a note in checkout with your personal message. We will include a little gift card in the parcel and make sure all prices are removed.

I need help with the sizing of a product. Do you have a Size Guide?

Yes, we have a Size Guide! You may review it here.

Please be aware that our Size Guide is intended as a guide only. If you would like specific sizing information for a product you can email us and one of our team can measure the garment and get back to you with exact sizing. Please be mindful that responsibility for your own measurements remains with you. 

Rest assured that if your purchase doesn't fit you perfectly or you're not 100% happy with it you are welcome to return it to us as long as it meets our return guidelines.

How can I use a Gift Voucher/Promo Code?

Gift Vouchers and Promo Codes may be entered in the checkout.
Simply type in your code and click “apply" and your discount will be automatically applied to your order.

Can I use more than one discount code on an order?

Unfortunately you can only use one discount code at a time.

What is Afterpay?

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our Afterpay info page.

What do I do if I received a faulty or incorrect item?

Occasionally we, or the people making your garments can make a mistake. If you believe your item is faulty or we have sent the incorrect item please contact us via email at info@bohobungalow.com.au or call the store on 0401 084 495 so we can fix this for you ASAP.